These Terms & Conditions apply to all orders placed with Moreish. By placing an order, you agree to be bound by these Terms & Conditions.
These Terms govern the sale of all products, including focaccia, sourdough, and other baked goods, and set out the rights and responsibilities of both the customer and the business.
We may update these Terms & Conditions from time to time. The version in force at the time of your order will apply.
1. Placing an Order
- Orders are confirmed only once payment has been successfully received and a confirmation email is sent to the customer. If you have not received a confirmation email, the order should not be considered as accepted.
- Please ensure all order details are correct before submitting your order.
- We reserve the right to decline or cancel an order at any time prior to collection, including where we are unable to fulfil it.
- By placing an order, you agree to these Terms & Conditions.
2. Collection
- All orders must be collected at the agreed time and location confirmed at checkout, by email, or otherwise communicated at the time of ordering.
- It is the customer’s responsibility to ensure they are able to collect their order at the agreed time and location.
- If you are running late, please contact us as soon as possible.
- Orders not collected on the agreed day will not be refunded.
- Risk and responsibility for the products pass to the customer upon collection.
3. Allergens
- Our products are made in a kitchen that handles major allergens, including but not limited to: gluten, peanuts, tree nuts, sesame, eggs, milk, soybeans, mustard, and sulphites.
- While we take care to minimise cross‑contamination, we cannot guarantee that any item is free from traces of allergens.
- It is the customer’s responsibility to inform us of any allergies or dietary requirements before ordering.
4. Product Storage & Shelf Life
- Our products are best consumed on the day of collection.
- Storage and reheating instructions are provided upon request.
- We are not responsible for product quality where storage instructions have not been followed.
5. Changes & Cancellations
- We do not accept changes or cancellations to orders once they have been placed and confirmed.
- Refunds or replacements may be offered at our discretion and only for genuine quality concerns.
- We do not offer refunds for:
Change of mind
Late collection
Taste preference
Items damaged after collection
- Any issues must be reported within 24 hours of collection, with photographic evidence where possible.
7. Pricing & Payment
- All prices are in GBP.
- Prices may change without notice, but confirmed orders will not be affected.
- Payment must be made in full at the time of ordering.
8. Product Availability
- All items are subject to availability.
- If an item becomes unavailable after you place an order, we will contact you to offer a suitable replacement or a refund for that item.
9. Circumstances Beyond Our Control
- We are not liable for failure to fulfil orders due to events beyond our control, including but not limited to extreme weather, equipment failure, or illness.
10. Use of Our Website
- You agree not to misuse the website or attempt to interfere with its operation.
- All content, images, and branding remain the property of the business and may not be copied or reproduced without permission.
11. Contact
If you have any questions about these Terms & Conditions, please contact us at: info@moreishbakery.com
